Services

Our services encompasses:
- technical help desk
- centralised spare part stocks for fast delivery
- www.bmdevices.com for on-line technical support
- tailor-made service contracts
- preventive maintenance contracts
- replacement contracts
- highly skilled service technicians
- 24-hour cover

One of the key factors of our services is the efficiency of after sales services.

Our purpose is to offer both industry consultancy and after-sales support to clients after they have purchased equipment from us. We provide ongoing support for clients with a view to ensuring excellent long-term operation of the devices.

BMMD meets these requirements by:
focusing special attention on customers;
attempting to understand their requirements;
providing consultancy and constant assistance;
acting as a one stop shop covering all clients' requirements;
achieving optimum integration across the value chain represented by Client, Company and third party Suppliers;
ensuring equipment availability according to agreed standards and therefore delivering high quality performance;
offering specialist consultancy to obtain the maximum productivity from the devices supplied;
customizing the assistance service on an ongoing basis according to customer needs as they evolve;

BMMD believes that an effective training program is essential for efficient, safe system operation.

With our vast experience in the field of medical devices, we have a specialized group of instructors, selected both for their technical and operational competence, as well as for their ability to transfer the knowledge they possess.

Help desk support:
24/365 help desk support